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Home > Customer Information > Customer Satisfaction Survey
Customer Satisfaction Survey
 
At Serene Scentsations, we strive to provide products to meet the needs and desires of our customers and the best customer service possible. Improvement is a big part of that process, and in this regard, your input is of the utmost value.

Taking a few moments to complete the following survey and providing your feedback would be greatly appreciated! We know your time is valuable and thank you in advance for assisting us in improving our business and website.


Customer Satisfaction Survey

1.  How satisfied are you with the purchase you made?
  Very Satisfied
  Satisfied
  Somewhat Disappointed
  Very Disappointed

2.  How satisfied are you with the service you received?
  Very Satisfied
  Satisfied
  Somewhat Disappointed
  Very Disappointed

3.  How likely are you to buy from us again?
  Definitely
  Possibly
  Probably Not
  Never

4.  How likely are you to recommend our products to others?
  Definitely
  Possibly
  Probably Not
  Never

5.  What products have you purchased with Serene Scentsations?
(to choose multiple products, hold the control button on your keyboard as you choose)


6.  How did you learn about Serene Scentsations?
  Friend/Referral
  Google
  Yahoo
  Other Search Engine:

  Newsletter
  Webring
  Facebook
  Other Social Site:

  Other Company Link:

  Other:


7.  How easy was it to navigate the Serene Scentsations web site?
  Very Easy
  Easy
  Somewhat Difficult
  Very Difficult

8.  How easy was it to move items to your shopping cart and check out?
  Very Easy
  Easy
  Somewhat Difficult
  Very Difficult

9.  What suggestions or recommendations can you offer about our products or improving our site/service?


10.  Overall, how satisfied were you with your shopping experience at Serene Scentsations?
  Very Satisfied
  Satisfied
  Somewhat Disappointed
  Very Disappointed


Thank you for taking the time to complete the Serene Scentsations Customer Satisfaction Survey. You are highly valued as a customer and your feedback will definitely be taken into consideration while providing products and services in the future.

If you have any additional comments or concerns you'd like to share, please contact us at admin@serenescentsations.com.
 
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